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In this course we will provide insights into how to implement omnichannel solutions for customer service. You will also learn how to how to implement and design service management visualizations and reports provided by and in collaboration with the solution architect, and implement and upgrade Microsoft Power Platform components, including knowledge management, customer feedback, and connected services.
Agenda
Part 3:
•Routing and work distribution using Omnichannel solution
•Configure message channels
•Create smart assist solutions
•Analytics and Insights
•Work with Connected Customer Service
•Registering and managing devices
•Create custom apps and Integrate a Power Virtual Agents bot with Omnichannel
•Configure message channels
•Create smart assist solutions
•Analytics and Insights
•Work with Connected Customer Service
•Registering and managing devices
•Create custom apps and Integrate a Power Virtual Agents bot with Omnichannel
Tags
Publiek
Verkoop
Gebied van interesse
Dynamics 365 Customer Service
Soort
On-Demand
Taal
Engels
Solution Area
Business Applications
Certificeringen
MB-230
Bevestig bedrijf
Bedrijfsdata geleverd door Clearbit (www.clearbit.com)
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